Shipping policy

SHIPPING POLICY

This Shipping Policy applies to all orders placed through Kimberly Reid, DBA: Denali Divas ("we", "us", "our"). Please read it alongside our Terms of Service and Refund Policy.

SECTION 1 - PRODUCTION TIME
Our products are made to order through a third-party print-on-demand fulfillment partner. Please allow 2–7 business days for production before your order ships, in addition to standard shipping transit time below. Production time varies by product type (e.g., apparel, drinkware, paper goods) and is not guaranteed to be uniform across items in a multi-item order.

SECTION 2 - HOLIDAY AND PEAK SEASON CUTOFFS
During peak seasons — including but not limited to the period from mid-November through late December — production and shipping times may be longer than usual due to increased order volume. We will post order cutoff dates for guaranteed holiday delivery on our website and/or relevant product pages each season. Orders placed after a posted cutoff date are not guaranteed to arrive by a specific date or holiday, and we are not liable for orders that do not arrive in time as a result. We recommend ordering early for any date-sensitive gift or event.

SECTION 3 - SHIPPING METHODS AND TRANSIT TIMES
Once your order leaves production, it is handed to a third-party shipping carrier. Estimated transit times will be provided at checkout or in your shipping confirmation email; these are estimates only and are not guaranteed. Standard, expedited, and international options, where available, are shown at checkout along with their applicable rates.

SECTION 4 - SHIPPING RATES
Shipping rates are calculated at checkout based on your order size, weight, destination, and selected shipping method. Posted product prices do not include shipping, taxes, customs, or import charges unless otherwise stated.

SECTION 5 - ORDER TRACKING
You will receive a shipping confirmation email with tracking information once your order ships. If your order contains multiple items fulfilled separately, you may receive more than one shipping confirmation and tracking number.

SECTION 6 - DELAYS OUTSIDE OUR CONTROL
We are not responsible for shipping delays caused by circumstances outside our control, including but not limited to carrier delays, weather events, customs processing, incorrect or incomplete shipping addresses provided at checkout, or other events beyond our reasonable control. Once we transfer your order to the carrier, title and risk of loss passes to you, consistent with our Terms of Service [LINK].

SECTION 7 - INTERNATIONAL ORDERS
International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict or control these charges and are not responsible for delays caused by customs processing.

SECTION 8 - INCORRECT SHIPPING ADDRESSES
Please double-check your shipping address before submitting your order. We are not responsible for orders shipped to an incorrect address provided by the customer at checkout. If you notice an error, contact us immediately at denalidivas@gmail.com — we will attempt to correct it if the order has not yet entered production, but cannot guarantee changes once production or shipment has begun.

SECTION 9 - LOST OR DAMAGED PACKAGES
If your tracking shows your package as delivered but you have not received it, or if your package arrives damaged, please contact us at denalidivas@gmail.com within 14 days of the delivery date (or expected delivery date) so we can assist you. Claims made after this window may not be eligible for replacement or refund.

SECTION 10 - CONTACT INFORMATION
Questions about this Shipping Policy should be sent to us at denalidivas@gmail.com.

Kimberly Reid, DBA: Denali Divas